Contact or Connect?
3/13/2023(Posted 12/03/2020)
I just got your text. There is a home you want to see that just came on the market. Your question is, can I meet you at the property and see it tonight at 7. My natural response is YES! I sure can! I'm a helpful, accommodating person. Unfortunately, a quick YES isn't best for either of us. I am rerouting my approach. Sure I know you but we haven't even had an initial conversation about the fact that you are even considering a move. We need to connect. That means we need to have either a meaningful phone conversation or even better, a face to face. GASP!! I may need 30 minutes of your time before I aid you in spending hundreds of thousands of your dollars. I need you to paint a descriptive picture of your plan and goals. Do you have a plan? That's where our connection time comes in. I don't want to just be in contact via texts and emails. Sure, there is a time and place for that along our home buying/selling journey. Let's face it, we are all busy and ain't nobody got time for voicemail.
Here is what you can expect as a buyer with our connection time. Let's meet at your home, my office or a coffee shop. Nestle in with your coffee and I'll have a chai. I'll have a notebook and maybe you could come with some ideas already written out. You may even have questions about me like my successes, my credentials, how I communicate. First I want to know your timeline and the motivation for your move. Are you simply ready for a change or is the reason more emergent. Do we need to sell your home to purchase another home? If so, when will you be ready to list your home? Let's have an uncomfortable talk about how getting your home on the market BEFORE we start shopping for a new home is key in many markets. Next, let's discuss your financing. Have you spoken to a lender? If not, I will give you a couple people to reach out to right after our meeting. This is a hard line for me. I need you to spend 10 minutes of your valuable time getting pre-approved before I spend hours of my time looking for homes with/for you. Let's both get invested in this process. Let's talk a little about your current living situation. What do you love about your current home? What would you change about your current home? Let's write out all the wants, needs and absolute deal breakers. I will ask, "if I find a home that checks all these boxes are you prepared to make an offer?" If you stall or say no then I will ask, "then what are we doing here?" See where I am going? I want to gauge your level of commitment to this process. I am also measuring if you are being realistic in your desired search. Often times it will take many home visits to find one that checks all the boxes. I just want to know that if we find that golden egg you are planning to purchase it.
Here are a few other questions I may ask along the way:
How long have you been looking online or in person?
Did you see anything you liked?
What kept you from buying it?
Have you worked with any other agents in this process and did you sign anything with them? (honestly I will probably ask that question before we even sit to connect)
One thing I know about people is that when you sit face to face people will offer up much more information than they will via text, email and even over the phone. Trust and a level of comfort are created more easily face to face. I will even ask how you prefer to be contacted going forward. Do you prefer for me to text you with questions or email home leads? Once we make that first connection, formulate a plan and set expectations for one another then we can scale back the face to face and hit the ground running.
My goal is to be your agent for all eternity. I want to be the name you are eager to share with your friends. We are about to spend many hours together, likely with your whole family so let's both make sure we want to take one another on. I can already tell we will make a great team. You took the time to read this blog so you're ready for our first connection.